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Crystal Holiday Promise

Find out what to expect from your ski holiday this winter – so you can book and travel with confidence, and make the most of your time in the mountains.

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Free amends

You can amend your holiday for free up to 28 days before your departure date, whatever destination you’ve booked, if you're flying with TUI Airways.

Also, if you're due to go on holiday but have been diagnosed with COVID-19, have symptoms or have been asked to self-isolate, you can submit a medical certificate and amend your booking for free. Our normal terms & conditions apply for cancellations. If you wish to cancel your holiday, we advise you to speak to your insurance company.

Cash refunds

If there are overseas local restrictions that impact your ability to get on the mountain – like the ski area is closed due to COVID-19 – then we’ll contact you to amend or cancel your holiday for free.

If your holiday has to be cancelled for reasons related to COVID-19, you’ll receive a full cash refund for the amount you paid.

COVID Cover

Get peace of mind with our COVID Cover benefits, which include free amends if you contract COVID-19 before you travel and insurance for medical costs if you contract it while you’re away.

  • When you go on holiday with us in Winter 2020/21, you’ll automatically be covered for overseas medical assistance if you contract COVID-19. You’ll also be covered for any testing costs and we’ll fly you home for medical treatment if you need it (subject to T&Cs).
  • If you’re asked to quarantine while you’re away, we’ll cover you for the extra time you’re there and for a new return flight home.
  • You can amend your holiday for free if you contract COVID-19 before your holiday.
  • Your Holiday to Home cover from AXA Insurance offers specific protection if your holiday is impacted by COVID-19. You’ll still need to book separate winter sports travel insurance too, to cover all other aspects of your trip (e.g. winter sports activities, cancellation, baggage and medical cover for other conditions or accidents).
  • Take a look at the T&Cs. You’ll also find answers to some frequently asked questions about the policy, and the full Holiday to Home insurance policy.
  • We’re doing everything we can to protect you against COVID-19 during your holiday, from deep-cleaning our TUI aircraft to making sure our accommodations and ski partners meet the highest standards of hygiene.

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Quarantine-free

We won’t take you to resorts where we know you’ll need to self-isolate or quarantine when you get there or when you get back home. If your destination is added to the quarantine list before you’re due to go, you can amend or cancel your holiday for free.

Following FCDO advice

If the Foreign, Commonwealth & Development Office (FCDO) advice changes before you go or while you’re on holiday, we’ll contact you to discuss the next steps. If it changes to ‘all but essential travel’, you can amend or cancel your holiday for free.

Keeping you informed

We’ll contact you before you go about the current safety regulations in your resort. We’re working closely with our accommodation providers and ski suppliers to implement local rules and keep you safe. As most ski resorts operate in winter only, we can’t confirm any details quite yet.

While you’re away, the Crystal team will always be on hand to support you – you can get in touch with us 24/7 by phone.

Book with confidence

We’re part of the TUI AG Group of companies, one of the world’s leading travel groups. All of our package holidays include flights, transfers and accommodation, and are ABTA and ATOL protected.