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Resort Information

Rep service

Our in-resort service is provided by our overseas Crystal team. You'll receive one of three in-resort services depending on your chosen resort.

In-resort advisor:

In-resort advisor

Once we've met you at the airport we'll get you sorted with your lift passes, lessons and equipment so you can get on the slopes as soon as possible. In-resort reps are on hand to let you know all the best resort and ski area tips, activities and après events. You'll also find the same great tips in your info pack too.

Local area advisor:

Local area advisor

We'll give you a call to say hi once you've settled in to your accommodation. We'll get you sorted with your lift passes, lessons and equipment so you can settle in and get on the slopes as soon as possible. You can also find our phone number, lots of tips, activities and après events in your info pack. We've got loads of insider tips for your ski resort. Just call 24/7.

A call away advisor:

A call away advisor

If you need any help we're just call away 24/7. You'll find our number alongside our local knowledge in your info pack.

Info pack

A resort info pack is available online before departure and throughout your stay. Standard internet access and mobile web browsing charges apply (check your mobile tariff for details). Your info pack includes details for your arrival and useful information on your chosen resort and ski area and weather reports. We strongly encourage all of our customers to download and print this information pre-departure. If for any reason this service is unavailable or you are unable to do so we will ensure an info pack is available for you (one per couple or group) on arrival at the airport or when you arrive in resort. Please note that the information provided may change from time to time and accuracy cannot be guaranteed but your rep will update you with any changes on arrival if necessary.

Activities and après ski events

The advertised events are dependent upon operational availability, minimum number of participants and pre-season auditing, and therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions. All mentioned restaurants and other venues featured in this brochure, which are not owned by Crystal, are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation by Crystal.

  1. Heli-skiing opportunities are arranged with the best local operator. As with all adventure sports, you partake at your own risk and you will be required to sign a disclaimer prior to the activity. Please also note that if, due to adverse weather conditions, or other circumstances beyond our control, the heli-ski package is unavailable during your stay, our liability is limited to a full refund of the cost paid.
  2. Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snowmobiling etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
  3. Any specialist ski clinics will always be dependent on the following:
    1. Weather, powder or piste conditions
    2. Minimum numbers (on some courses)
    3. That your skiing/boarding is of a suitable level to join the course
    4. That you have appropriate insurance cover


A small amount of foreign money can be very useful when you arrive abroad. In Slovenia, Sterling is widely accepted in banks, hotels and bureaux de change.

Scottish and Northern Irish bank notes can cause confusion outside the UK. Should you wish to take any sterling abroad, it's probably best to take English Sterling notes.

Credit/Cash Cards - most major credit cards are widely accepted in most countries abroad and can often be used in automated cash dispensers with your usual PIN number. Most European countries also accept cash cards with Cirrus & Maestro using your existing PIN number.

Ski and snowboard safety

Like any activity in the mountains, the risk to yourself and others is easily minimised by following a few simple guidelines.

Choose your resort carefully: mixed ability groups, in particular, must remember that skiing should be safe and fun for everyone. Do not encourage fellow skiers to venture onto slopes that are beyond their capabilities. It is also worth noting that because of their steep terrain some of the resorts favoured by experienced skiers may carry an increased risk of avalanche.

Let the experts guide you: A guide including essential information to help you get the most out of your skiing is included in the Info pack with links to the FIS Safe Skiing Code. Please take the time to read this simple common-sense advice, which is provided with your safety, foremost in our minds. Combining this with up-to-date information on arrival will help you to stay safe both on the slopes and in the resort.

Avalanche danger: In extreme weather conditions, any resort may be at risk, so never ignore warnings. Signs and flags around part or all of the pistes indicate that avalanche danger is present but do not rely on these alone. Local experts are there to help so ask for advice from the local ski school or ski lift company on a daily basis. When necessary resort authorities may close some or all of the pistes. Remember this is done to ensure your safety. Never attempt to ski on runs which are closed, or go under a boundary rope into an area not part of the prepared ski area.

Off-piste: If you are able to ski off-piste you must have appropriate insurance and employ the services of a qualified guide. Never ski off-piste during risk of avalanche. For more detailed resort information including recent snow and avalanche records please see Chris Gill/Dave Watts' "Where to Ski Guide" (available from any good book shops). We find it invaluable for accurate and impartial advice. It also lists telephone numbers and websites for tourist offices/avalanche centres throughout the Alps and North America.

Snow conditions: Snow Reports information is provided by the Ski Club of Great Britain and not Crystal. Therefore, the information provided is not under our direct control and we cannot accept liability for any disappointment which may arise as a result of the information provided.