We're all about giving you support, expertise and knowledge before, during and after your holiday – it's what we do. There are two main levels of rep service in resorts:
- In most resorts our friendly airport team will meet you on your arrival and get you on your way to resort. Crystal reps will be available when you get there to ensure that you have everything you need to hit the mountain on the first day. If you need anything during your trip, just check our free Crystal Ski Explorer app to find out where they'll be, and come and have a chat. If you need assistance, you can call the Crystal team 24 hours a day, seven days a week.
- There won't be a rep based in some resorts, but we'll meet you at the airport to give you your vouchers if you've pre-booked lift passes, equipment hire or tuition, and make sure you're ready for the mountain. There won't be any Crystal-run après events, but you can check our free Crystal Ski Explorer app for details on local events and activities. If you need any assistance, you can call the Crystal team 24 hours a day, seven days a week.
Please note that customers travelling to the USA and Sweden will not be met at the airport. Arrival instructions and vouchers for pre-booked lift passes, equipment hire or tuition will be emailed to you prior to travel. If you need any assistance, you can call the Crystal team 24 hours a day, seven days a week.
Please check the Resort Info section of our specific resort pages to find out which level of rep service there is.
Local info and ski area
Everything you might want to know about your chosen resort is available in our free Crystal Ski Explorer app, which is available to download from the App Store and Google Play. The resort guide section of the app includes details for your arrival and useful information on the resort, ski area and activities to keep you busy on and off the mountain. We strongly encourage all of our customers to have a look at this information before your holiday. Please note that the information provided may change from time to time and accuracy cannot be guaranteed, but your rep will update you with any changes on arrival if necessary. The majority of the app's content, once initially downloaded, can be viewed offline, but please note that standard internet access and mobile web browsing charges may apply – check your mobile tariff for details.
Activities and après ski events
The advertised events are dependent upon operational availability, minimum number of participants and pre-season auditing, and therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions. All mentioned restaurants and other venues, which are not owned by Crystal, are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation by Crystal.
- Heli-skiing opportunities are arranged with the best local operator. As with all adventure sports, you partake at your own risk and you will be required to sign a disclaimer prior to the activity. Please also note that if, due to adverse weather conditions, or other circumstances beyond our control, the heli-ski package is unavailable during your stay, our liability is limited to a full refund of the cost paid.
- Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snowmobiling etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
- Any specialist ski clinics will always be dependent on the following:
- Weather, powder or piste conditions
- Minimum numbers (on some courses)
- That your skiing/boarding is of a suitable level to join the course
- That you have appropriate insurance cover
A small amount of foreign money can be very useful when you arrive abroad. In Slovenia, Sterling is widely accepted in banks, hotels and bureaux de change.
Scottish and Northern Irish bank notes can cause confusion outside the UK. Should you wish to take any sterling abroad, it's probably best to take English Sterling notes.
Credit/Cash Cards – most major credit cards are widely accepted in most countries abroad and can often be used in cash poimts with your usual PIN number. Most European countries also accept cash cards with Cirrus & Maestro using your existing PIN number.
Ski and snowboard safety
Like any activity in the mountains, the risk to yourself and others is easily minimised by following a few simple guidelines.
Choose your resort carefully: mixed ability groups, in particular, must remember that skiing should be safe and fun for everyone. Do not encourage fellow skiers to venture onto slopes that are beyond their capabilities. It is also worth noting that because of their steep terrain some of the resorts favoured by experienced skiers may carry an increased risk of avalanche.
Let the experts guide you: A guide with essential information to help you get the most out of your skiing is included in our free Crystal Ski Explorer app, with links to the FIS Safe Skiing Code. Please take the time to read this simple common-sense advice, which is provided with your safety in mind. Combining this with up-to-date information on arrival will help you to stay safe both on the slopes and in the resort.
Avalanche danger: In extreme weather conditions, any resort may be at risk, so never ignore warnings. Signs and flags around part or all of the pistes indicate that avalanche danger is present but do not rely on these alone. Local experts are there to help so ask for advice from the local ski school or ski lift company on a daily basis. When necessary resort authorities may close some or all of the pistes. Remember this is done to ensure your safety. Never attempt to ski on runs which are closed, or go under a boundary rope into an area not part of the prepared ski area.
Off-piste: If you are able to ski off-piste you must have appropriate insurance and employ the services of a qualified guide. Never ski off-piste during risk of avalanche.
Snow conditions: Snow Reports information is provided by On The Snow and not Crystal. Therefore, the information provided is not under our direct control and we cannot accept liability for any disappointment which may arise as a result of the information provided.