When you book a ski holiday with us, read our important information before you travel. We've covered all the most important details you need to know before you go.
What is and isn't included in your holiday's price
All prices include VAT on all holidays to EU countries and are based on the rates of exchange at the time that this was published: US$ 1.30, CAN$ 1.65, €1.14 and CHF 1.22.
In addition to the details confirmed on the invoice, the price of your holiday includes all currency surcharges, local taxes, VAT and UK and overseas service charges. Also incorporated are all current airport taxes, which includes USA airport tax and the Government Air Travel Duty of £13 per economy passenger and £26 per upgraded passenger travelling in different cabin classes to EEA countries or £78 per economy passenger and £156 per upgraded passenger travelling in different cabin classes to non-EEA countries. Due to circumstances beyond our control airlines may cease to operate on certain routes which may have an effect upon the holiday price.
From the 1 April 2019, The Government Air Travel Duty to non-EEA countries will increase from £78 to £80 per economy passenger and from £156 to £176 per upgraded passenger travelling in different cabin classes.
Crystal prices include
Package holidays with flights
- Return air flights and transfers (coach, train, taxi or rental free car hire in some USA/Canada resorts) to and from your resort.
- Flight baggage allowance usually 20kg, or 23kg on selected routes. See Travel and transport information.
- Accommodation and meals as per your booking.
- Help and advice from your rep or agent.
- All local taxes unless otherwise advised, VAT, UK and overseas service charges and bed linen.
- All current airport taxes are included in our prices including the Air Travel Duty.
On some dates we are able to offer accommodation only holidays which include accommodation and food basis as booked. If you are overseas on business, using up your Air Miles, or visiting friends and just need accommodation only, this is available on a request basis, normally by deducting up to £60 for European or £100 per person off the price on North American holidays respectively. Please call for an individual quotation on 020 8610 3123, subject to availability.
Should you require transfers these can also be arranged on our transfer coaches, at additional cost, as long as you are travelling on one of our charter flights. Otherwise, we would be pleased to offer you the option to buy car hire or private taxi transfers.
14-night holiday pricing in Europe
14-night holidays are available on many dates but this is on an on request basis only. As a price guide where only 7-night holidays are shown, just add the price of your first week to the price of your 2nd week and subtract £100. Any applicable supplements apply to the final basic price based on 14 nights.
Crystal prices do not include
- Meals and accommodation en route (except where specified).
- In-flight catering on some short haul flights.
- Airport holiday supplement, where applicable.
- Ski travel insurance (which you must have).
- Carriage of skis and snowboards on charter flights (included on some scheduled flights).
- Porterage of luggage at any stage.
- CDW or local taxes on car hire.
- Any services provided locally that are advertised as being available at the booked resort or accommodation, but not described as free of charge e.g. child care/ski school, hotel facilities.
- Any local gratuities, taxes charged by hotels/condos in USA/Canada.
- Italian tourist tax.
Changes whilst on holiday
If you want to make changes to the booked arrangements in resort, for example upgrading your accommodation, changing resort or extending or reducing your holiday duration, changes will be subject to availability. Any extra costs or cancellation charges must be paid by you locally. All changes must be arranged with us in writing, either through our local representative/agent, area office or, if this is not possible, our head office in the UK.
Accuracy of information
Information is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information on our website and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday.
If any facility detailed is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However, we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters.
Many pictures are included for their attractiveness and general relevance; those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes, decor and furnishings will vary, particularly in older or historical buildings.
Artist's impressions and computer generated images
In some cases we have had to use an artist's impression or a computer generated image of a hotel, apartment residence or chalet. This image will be an accurate representation of the property based upon the information available to us at the time of publication.
During local or national holidays abroad, you may find facilities like ski schools and shops are closed or have limited opening hours. If visiting a specific place is important to you, call your destination's local tourist office direct. You may find certain facilities, such as restaurants or nightclubs, closed during your stay, perhaps for redecoration. These closures may affect facilities in your accommodation as well as in the resort, especially early and late in the season. At the beginning and end of the season some ski lifts may not be open and ski and public bus services may not be fully functional. If you are free to travel at any time and not tied to school holidays, we would recommend that you avoid peak dates such as half-term as many resorts are extremely busy.
This indicates that you can ski to or from 50 metres of the hotel, chalet or apartment (snow conditions permitting).
Close to piste
Hotel, chalet or apartment is located with 100 metres of the nearest slope or ski lift.
This indicates resorts that will always be open but does not take into account any closure of lifts due to wind, poor light visibility or a resort's decision to close due to low numbers.
If the slopes are closed or the skiing is limited because of adverse weather conditions in your resort, we'll do our best to get you on the slopes in an alternative ski area, as close to your chosen one as possible. However, we can't guarantee that we'll be able to make the necessary arrangements. Where we do, we'll only pass on additional costs incurred by us, and we'll do our best to make it as cost-effective as possible for customers. Poor weather conditions may also affect other snow activities and excursions. If you booked any of these through Crystal before your holiday, please check with us to see if they'll be running. If you booked in resort, you'll need to check with the activity provider.
All 'recommended' restaurants and other venues featured which are not owned by Crystal are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and are not a personal recommendation by Crystal.
Resort development and local events
The noise and inconvenience of building work inevitably seems worse on holiday. Our resort staff keep us informed about building works especially in growing resorts. While we have no control over building works, we will do our best to tell you about any specific work going on near your accommodation if there is time before you go on holiday.
Events such as concerts, festivals, conferences, sporting events etc. may sometimes cause restricted access to resort amenities i.e. roads, shops, bars and restaurants.
For any special requests consult Crystal Reservations Department when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given as this does not form part of our holiday contract with you, irrespective of the fact that details of the request may be found on your confirmation invoice. If, however, your request is essential to your holiday arrangements, please make this known at the time of booking so that we can ascertain whether this is possible with our supplier.
Customers are reminded that they should check with their own doctor for advice on medical requirements of the host countries. We recommend you apply for a European Health Insurance Card (EHIC) which covers or heavily discounts treatment that is medically necessary during a temporary stay in EU and EEA countries, and Switzerland. Find out more about applying for an EHIC at www.dh.gov.uk/travellers or by calling 0300 330 1350 as you will need to present the EHIC card for reciprocal treatment.
Information about free and reduced-cost emergency care and medical treatment in most EU countries can be found in the leaflet T7 "Health Advice for Travellers", which is available free from post offices, local Department of Health offices, GPs and libraries, or by calling the Health Literature Line on 0800 555 777.
However, as this only provides limited cover, we require all our customers to have adequate holiday insurance cover. Therefore, please ensure that you have arranged sufficient alternative insurance. For treatment in any country you will need to produce your passport.
We promote good hygiene practices within hotels, but care should be taken to minimise the risk of holiday sickness, especially among pregnant women, infants and the elderly. Different temperatures and high altitude abroad, combined with alcohol and new foods, can cause minor stomach upsets. By taking simple precautions such as washing your hands after using the bathroom and avoiding food and buffets that have been left for a long time can help to avoid such problems. Your General Practitioner can also provide up-to-date health advice should you require any further information.
It's important to remember that safety and hygiene standards in many foreign countries may differ from those taken for granted at home. While our hotels and facilities are always obliged to meet local safety regulations, these may not match UK standards to which you may be used to. We nevertheless seek to raise standards in all our overseas destinations by taking the advice of the UK's leading health and safety organisations on issues that concern you.
At Crystal, we believe that information contributes to safety and, in addition to the details on this page, we ask all our customers to read the Health and Safety information we provide. Customers flying with TUI should also look out for the in-flight safety video.
In many destinations it is not common practise to have a lifeguard on duty. Therefore it is important to remember, especially when travelling with children, to take a few minutes to familiarise yourself and your party with the pool area on arrival and ensure you observe the depth markings. Children must be accompanied by an adult whilst in or around the pool at all times.
Snow and sun protection
The sun in alpine resorts can be very strong. Please ensure you drink plenty of non-alcoholic fluids and apply the correct level of sun tan lotion appropriate for your skin. Local chemists may not stock your usual brands therefore you should take an adequate supply of any suntan lotion or medicines needed.
For customers going to high altitude resorts, it is suggested that, if relevant, you contact your GP as some customers encounter difficulties due to the high altitude of the resort. Please bear in mind that when skiing at altitude you should allow time to acclimatise physically, drink plenty of water, reduce alcohol intake and ensure that appropriate warm clothing is taken. Your doctor and suitable publications will provide further information in this regard.
Special needs, disabled and elderly customers:
We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties featured in this brochure may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable. A comprehensive form is available specifically for this purpose, which you should request when making your booking.
Similarly, if you have a medical condition which necessitates special seating requirements on the aircraft or wheelchair assistance at the airport we must have written confirmation from your doctor prior to booking.
Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.
If you leave something behind on the plane during your flight out, you'll need to contact the overseas airport and ask them to check their lost property. If it's on your flight home please contact the airline directly.
If you leave what we class as a ‘valuable item’ at your hotel, like a camera, a laptop or a wallet, we'll do our best to find it for you. If your item is found, you'll need to contact the hotel to arrange for it to be returned, and there may be a charge for this. If we can't find your item, we'll send you a statement to support your travel insurance claim. For help with lost property, contact Customer Services – you'll find their details in the Contact Us section.
Travel Advice – Staying Safe and Healthy Abroad
The Foreign, Commonwealth & Development Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
For more on security, local laws, plus passport and visa information, see www.gov.uk/travelaware.
Keep informed of current travel health news by visiting www.travelhealthpro.org.uk.
The advice can change so check regularly for updates.