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Groups, families and childcare information

Groups information

  • Group discounts are available for parties of 10 or more off the holiday price.
  • Discounts vary depending on the party size, departure date, airline or flight/train route taken and accommodation chosen.
  • Our groups teams can confirm the discount available at the time of booking and this will remain valid for 5 days.

To qualify for group discount the following conditions must apply:

  • Available only on 7 night charter flights to Europe and selected Eurostar services to France.
  • The party size is determined by the number of full fare paying passengers except where there are two children who are paying a percentage discounted child priced holiday where they will be counted as one full paying passenger towards the party size. Children paying other child prices do not count towards party size.
  • Supplements, insurance and ski pack items are not included.
  • Group must book for the same date, duration and resort.
  • Only 1 free child place is allowed per group. Maximum 2 reduced child places per booking.
  • The discount will be applied to the lowest priced holiday (basic holiday price+holiday supplement, where applicable).
  • Additional passengers who are added on at a later date cannot alter the original group discount.
  • Reductions in group size may result in a reduced discount which will be reflected in the price each person pays. Group discounts may be lost if all the conditions are not complied with.
  • All passengers must pay the full deposit.
  • Group discounts cannot be used in conjunction with any other offer advertised including, but not limited to, money off offers, sale offers and ski pack offers (other than those outlined below).
  • Names should be supplied at least 4 weeks before departure or as agreed with the Crystal Holidays reservations team, except for scheduled flights which require all names at the time of booking. A name change after this will incur an amendment fee.
  • Free name changes are permitted on TUI flights up to 4 weeks prior to travel. A name change after this will incur an amendment fee.
  • An administration charge will be levied for pre-booking additional overseas facilities.
  • Group reductions do not apply to any low cost or scheduled flights.
  • The group leader must ensure that all members of the group have adequate holiday insurance.
  • Options can be held for groups but this will be for a limited period only and the timeframe will vary depending on your date of travel and accommodation choice.
  • There are no charges for payment by credit card or debit card.

Groups Ski Pack Offer Winter 2020/21

Buy a Lift Pass and get Standard Skis/Snowboard/Ski Carriage* free

  • Prebook any lift pass and receive standard skis/snowboard hire or a ski carriage* for free per person.
  • *Free Ski Carriage offer is only available on holidays using Eurostar or flights with TUI Airways (TOM) and the following flights:
    • EDI – SZG (BA)
    • EDI – CMF (BA)
    • EDI – VRN (BA)
  • A minimum of 10 passengers are required for this offer.
  • Not valid with flight only or accommodation only bookings.
  • This offer can be used in conjunction with other offers including, childcare offers, money off promotions and group discounts but cannot be used in conjunction with any ski pack offer.
  • Offer is subject to availability and change.
  • We reserve the right to withdraw this offer at any time.
  • This offer must be booked with a group specialist only.

Families information

Free Kids' places

It doesn't get more family friendly than giving your child a free holiday. There are Free Kids' places on hundreds of holidays as well as reductions on their lift passes, tuition and equipment.

Free places are available across most dates. Free or reduced price places are on selected flights and accommodation only and are subject to availability on a first come first served basis. Free child places are limited to one per booking. All free and reduced prices are on the basic price only. Any flight, room or board supplements, ski packs, childcare or nanny service charges etc. are payable in full.

Free Kids' places are available on 7 night holidays at European family chalets and selected hotels using charter flights.

Children count towards the occupancy in chalets and Crystal run hotels but do not in self-catering apartments.

Other child discounts

We also offer child discounts in other accommodations that do not feature free kids and kids' specials prices.

Selected properties may have reduced child prices. Please see our website or call our Reservations team for our most up to date child prices.

North America child prices
For any holiday to USA and Canada, children aged 2-11 inclusive receive a 10% discount on the adult fare. If your property has any under-occupancy supplements then children count towards the occupancy.

Child reduction criteria

  • Unless otherwise stated, reductions are based on a child/children sharing a room with a minimum of two full fare paying passengers. Reduced places are limited to two per booking.
  • All free child places and reductions apply to 7-night European charter flights and holidays using the train to France only. For all European scheduled flights, the child reductions apply as per 'other European properties'.
  • Children receiving a free or reduced price place do not count towards a Group run reduction. Children do not qualify as full fare paying passengers (except in European chalets and Crystal run hotels) and as such do not count when calculating under occupancy supplements or sharing supplements.
  • Infants (children under 2 years of age on the day of return travel to the UK) pay an administration charge of £45 (£179 USA/Canada), provided that no flight, coach or train seat is used, with direct payment to the hotel or accommodation owner for any food/hire of cot etc.
  • Children's ages are 2-11 for hotels, apart-hotels, Crystal run hotels and chalets, and 2-15 years for self-catering apartments and 2-11 in USA and Canada.
  • In the unlikely event that the child price plus under occupancy supplements exceeds the adult price, just deduct £50 from the adult price. This cannot be combined with any other offer.

Crystal Childcare information

All our childcare is extremely popular. It is therefore essential to secure your child's place at time of booking (subject to availability) as numbers are limited and the correct adult:child ratio will always be maintained.

Our childcare operates from the day after arrival over a 6 day period. If any of our childcare staff are taken ill or unavailable, we may have to withdraw these facilities until we are able to provide suitably qualified staff.

We reserve the right to refuse to accept any child or to withdraw any child from our care, if due to illness or other reasons if it is not possible for us to provide suitable care, or if they pose a potential risk to other children or our staff. Children who are ill cannot be cared for in our clubs due to the spread of infection to other children and our staff and need to be clear of symptoms for 48hrs — you may be required to provide a Doctor's note.

Children not booked into our childcare services, when operating, or left in their rooms during the evening, without supervision, are left so entirely at the responsibility of their parents/guardians.

Our resort childcare is available to all our customers in resort and normally involves walking, taking a bus or ski lift and are based on a drop off and pick up basis. Certain hotels offer exclusive childcare to customers staying in a particular property.

Please note:

  • Childcare bookings made for Crystal Childcare are non-refundable.
  • We ask that parents/guardians are contactable at all times whilst on the slopes and that all children are signed in and out of every session at only the Crystal club location.
  • Messy play and various outdoor activities could incur unavoidable soiling/staining to children's clothes. All our products are sourced from reputable brands and we use washable advertised products in our clubs; however we can't guarantee that all marks can always be removed and therefore do not accept liability.
  • Any items left in the Crystal Childcare club rooms are done so at the parents'/guardians' responsibility.

Childcare staff & ratios
All of our nursery and club staff are qualified to an NVQ3 in childcare or equivalent. Our nurseries will operate to a minimum ratio of one nanny per 3 children. (Please be aware there may not always be two staff present at all times, but we will always ensure correct adult:child ratios are adhered to). Our Beanie Bear Club ratio is one qualified childcare staff to 5 children.

Childcare prices
All prices can be found on the main childcare pages, but please note there is a supplement which applies on certain dates.

All our children's meals are freshly prepared and our chefs follow nutrition guidelines for salt, sugar and fat. We also look to provide every child with their five fruit or vegetable portions a day. Food for infants can be pureed (please ask a member of staff), however for infants too young for normal family meals, we do ask that you bring the necessary baby food (i.e. formula milk or specific brand jar food) with you.

Evening childcare
Evening clubs are available 6 nights a week in Passo Tonale and Claviere and 3 nights a week in Alpe d'Huez and Les Deux Alpes. In La Plagne, evening clubs are available a maximum of once per week. These clubs can be booked in resort for children aged 6 months to 8 years. Evening clubs may vary based on availability and demand.

Additional services

Where possible, babysitting is available locally at approximately €10 per hour (subject to availability) with the childcare team and is a private arrangement between you. Book in resort.

Car seats
Free car seats will be included when booking a private transfer, however infants must be included in counting the number of seats required. Alternatively, if you prefer you can take your own child car seat (please advise at time of booking). Child seats for infants cannot be used on our coach transfers.

Please note: We recommend you contact our Reservations team if you wish to bring your own car seat to be used on a coach transfer. This may be possible in some destinations though the two point seat belt type is most common and there would be an additional charge. You may also like to enquire about private transfer options.

Cots and linen
Travel cots with sheets and blankets are available for customers staying in a Crystal run property at an additional cost. These must be pre-booked at time of booking.

Special requirements
We are happy to welcome children with special needs, disabilities, allergies or medical conditions into both our Pepi Penguin Nurseries and Beanie Bear Clubs. Please contact us prior to booking your holiday so we can discuss your child's individual needs in case we feel 1:1 care is needed. All our chalet hosts and chefs are trained to cater for different diets and will ensure your child receives an interesting and varied diet should they have any severe allergies or dietary requirements.

Beanie Bear Club and ski school
Children must be toilet trained to attend ski school and/or Beanie Bear Club. The majority of ski schools in our childcare resorts have made it compulsory for children to wear a ski helmet.

Beanie Bear Club starts from 3 years of age in Alpe d'Huez and La Plagne, and 4 years of age in Passo Tonale, Claviere and Les Deux Alpes.

Resort kindergarten and ski school facilities
You are able to pre-book a selection of resort kindergartens which are locally run and have been inspected to ensure that they meet the standards you require. Independently operated resort kindergarten and ski school services will comply with local regulations. Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suit your requirements. Should you have any queries or wish to make a booking please contact the local tourist office - all contact details are available on request.

Hotel-run kids' clubs and activities
We have highlighted a host of hotel crèches/kids clubs and other childcare facilities run by our trusted suppliers throughout our winter ski programme. As they are not operated by Crystal we therefore have no control over their operation and child ratios and cannot guarantee the level of care provided will suit your requirements. Some facilities are available to pre-book and some based on a first come first serve basis. All kids clubs, hotel crèches and childcare facilities are subject to availability and change.

Please note that, in France, some hotel-run kids' clubs are only open during the French school holidays. For Winter 2020/21, Xmas: 18th Dec - 3rd Jan, Winter Holiday: 6th Feb – 7th March, Spring Holiday: 10th April – 9th May. If you wish to book your child a place in one of these clubs, please make sure you book in advance.

Child safety
For your child's collection security it is essential that you pack an 'extra' passport photograph of you/designated person(s) which will be attached to your child's registration form so our staff can identify you when you collect your child — we ask that all children be signed in and out of every session at only the Crystal Childcare club location. So you are contactable at all times whilst on the slopes, please also bring a mobile phone (with international roaming).