After your holiday
If you wish to make a complaint about your holiday
If we are unable to resolve your complaint you may wish to use ABTA's Alternative Dispute Resolution scheme, approved by the Chartered Trading Standards. See www.abta.com for details.
You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This registers your complaint with us, it will not determine how your complaint should be resolved.