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COVID-19 peace of mind

Here’s what you can expect for your Crystal ski holiday this winter, so you can book with confidence.

Free amends

You can amend your holiday for free up to 28 days before your departure date, whatever destination you’ve booked, if you’re flying with TUI Airways. If you're due to go on holiday but have been diagnosed with COVID-19, have symptoms or have been asked to self-isolate, you can submit a medical certificate and amend your booking for free. You can also amend for free if your local UK area goes into lockdown.

No skiing, no worries

If there are overseas local restrictions that impact your ability to get on the mountain – like the ski area is closed due to COVID-19 – then we'll contact you to change your booking or cancel and refund your holiday for free.


We won't take you to resorts where we know you'll need to self-isolate or Quarantine when you get there or when you get back home.

Following FCDO advice

If the Foreign, Commonwealth & Development Office (FCDO) advice changes before you go or while you’re on holiday, we’ll contact you to discuss the next steps. If it changes to 'all but essential travel', you can amend or cancel your holiday for free.

Keeping you informed

We'll contact you before you go about the current safety regulations in your resort. We're working closely with our accommodation providers and ski suppliers to implement local rules and keep you safe. As most ski resorts operate in winter only, we can’t confirm any details quite yet.

24/7 support

The Crystal team are always on hand to support you while you're away – you can get in touch with us 24/7 by phone.

Book with confidence

We're part of the TUI AG Group of companies, one of the world's leading travel groups. All of our package holidays include flights, transfers and accommodation, and are ABTA and ATOL protected.