Crystal childcare and kids clubs
With your children in our care you can be sure to have peace of mind to relax and enjoy your days on the slopes, safe in the knowledge that they are being cared for in a secure and stimulating environment
Further information
All our childcare is extremely popular and places are strictly limited. It is therefore essential to secure your child's place at time of booking (subject to availability) as numbers are limited and the correct adult:child ratio will always be maintained
Our childcare operates from the day after arrival over a 6 day period (except Private Nanny Service which runs on 5 days). If any of our childcare staff are taken ill or unavailable, we may have to withdraw these facilities until we are able to provide suitably qualified staff.
We reserve the right to refuse to accept any child or to withdraw any child from our care, if due to illness or other reasons if it is not possible for us to provide suitable care, or if they pose a potential risk to other children or our staff. Children who are ill cannot be cared for in our clubs due to spread of infection to other children and our staff and need to be clear of symptoms for 24hrs. You may be required to provide a Doctors note.
Children not booked into our childcare services when operating or left in their rooms during the evening without supervision are left so entirely at the responsibility of their parents/guardians
Please note: childcare bookings made for Crystal childcare or private nanny service are non-refundable and we ask that parents/guardians are contactable at all times whilst on the slopes.
Car Seats
Free car seats will be included when booking a private transfer, however infants must be included in counting the number of seats required. Alternatively, if you prefer you can take your own child car seat (please advise at time of booking).
Please note: child seats can not be used on our coach transfers
Babysitting
Babysitting is available locally at approx £7 per hour (subject to availability) with the childcare team and is a private arrangement between yourselves.
Cots and Bed Linen
Travel cots with sheets and a blanket are provided in all of our club hotels and chalets, but you may want to pack your child's favourite blanket from home! These will be made up in your room for when you arrive and must be pre-booked at time of booking at £10 per cot in Europe (£30 in North America).
A charge is made locally for cot hire in independant hotels, please ask our Sales team for the approximate daily charge in your chosen hotel.
Evening Childcare
If you are staying in the property where the childcare is located and full day childcare has been pre-booked then you will receive 1 night's evening club/funzone from 7.30-10pm (if staying in a club hotel) or (babysitting if staying in a chalet) which takes place on your Chalet Host/Chef's evening off.
For children pre-booked into either full days of Pepi Penguin or Whizz Kids Club (and staying in a Club Hotel) they will also receive 5 evenings of free Snuggle/Pyjama Club from 7.30-9.30pm. Both clubs can be booked & paid for locally direct with the childcare staff once in resort, for children not pre-booked into childcare, subject to availability.
Please note: once in resort you will be asked to confirm whether your child/ren will be using their evening club place. All children participating in both the Snuggle & Pyjama Club are advised to have early dinner to ensure they can enjoy all that the evening clubs has to offer. If numbers are low, clubs may be combined.
Family Stations
Because you may need to store or heat up bottles/jar food in our club hotels we have made a fridge, microwave, steriliser & kettle accessible to you 24hrs a day in our Club Hotels that offer childcare.
Resort kindergartens and ski school facilities
You are able to pre-book a selection of resort kindergartens which are locally run and have been inspected to ensure that they meet the standards you require.
Independently operated resort kindergarten and ski school services will comply with local regulations. Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suite your requirements. Should you have any queries or wish to make a booking please contact the local tourist office - all contact details are available on request. Hotel crèches and other children's facilities are not operated by Crystal and therefore we have no control over their operation and cannot guarantee the level of care provided will suit your requirements.
Children's reductions and how to qualify
FREE child and reduced price places are available on selected flights and accommodation only and are subject to availability on a first-come first-served basis. FREE child places are limited to one per booking.
Reductions are based on a child/children sharing a room with a minimum of two full fare paying passengers.
All free and reduced prices are on the basic holiday price only. Any flight, board or room supplements, ski packs and any childcare are payable in full.
All free child places and reductions apply to 7 night European charter flights, train to France and Self-Drive holidays only. For all European scheduled flights, the child reductions apply as per the 'other European properties'.
Children receiving a free or reduced price place do not count towards a group reduction. Children do not qualify as full fare paying passengers (except in European chalets and club hotels) and as such do not count when calculating underoccupancy supplements or share supplements.
Infants (children under 2 years) pay an administration charge of £39 (£79 USA/Canada) providing that no flight, coach or train seat is used with direct payment to the hotel or accommodation for any food/hire of cot etc.
Free and reduced price children do not count towards the occupancy in the car on Self-Drive holidays.
One Parent Saver reductions are for genuine one parent families travelling alone. Any persons that take advantage of this offer who do not meet this criteria will be charged the balance of the holiday price in resort. Reductions only apply for properties where indicated.
Children's ages are 2-11 for hotels, apart-hotels, club hotels and chalets and 2-15 for self-catering apartments (except Norway where the child age is 2-11). Child ages for USA and Canada are 2-11 for all types of accommodation.
In the unlikely event that the child price plus underoccupancy supplements exceed the full adult fare, just deduct £50 from the adult price. This cannot be combined with any other offer.