Paying for your holiday

Ways to pay

Online – available 24 hours

You can pay online by debit or credit card. You’ll need the following info:

  • Booking reference
  • Lead passenger name
  • Departure date

By Telephone – Monday-Friday, 9am-5.30pm

You can pay by debit or credit card by calling 0844 415 5577.

Please note that credit card payments carry a fee of 2%. There is no charge for using a debit card.

By Cheque: Please note that if you wish to pay by personal cheque, we must receive this at least 7 working days prior to the due date.

Cheques should be made payable to ‘TUI SKI’ and sent to: Revenue Department, Jetset House, Church Road, Lowfield Heath, Crawley, West Sussex RH11 0PQ.

Now accepting Barclays Pigit

(Available 24 Hours): You can now pay using Barclays Pingit.

You don’t have to bank with Barclays to use Barclays Pingit, it’s free to download and use, just search for Crystal Holidays in the Business Directory and quote your booking number as a reference.

Deposits, cancellations and payment dates

When you book your holiday with us, you will be required to pay our standard deposit of £175 per person for Europe or £225 per person for the USA and Canada.

In addition where we use EasyJet (EZY), FlyBe (BE), Air Transat (TS) or Jet2 (LS) we will need to take the cost of the flight as an addition to the standard deposit above. The deposit amount charged will vary depending on departure date, route and date of booking and reflects the non-refundable nature of the flight cost for these airlines. You will be advised of the applicable deposit amount prior to confirming the holiday.

Some airlines that require instance ticketing will require a higher deposit than mentioned above. You will be advised of this throughout the booking process.

If you book your holiday within twelve weeks of departure, you'll need to pay the full amount at the time of booking.

Within two days of booking, we'll send you a confirmation invoice via email. This will let you know the remaining balance of your holiday. You will need to pay this at least twelve weeks before your holiday when we will send you a last invoice. If you don't, your booking can be cancelled and you could be charged the amount as stated in your last invoice.

Please contact us if you are concerned about paying for your holiday. If you require a cancellation you will save money if you contact us at the earliest opportunity.

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