How to pay for your holiday
We accept American Express, Debit Mastercard, Maestro, Mastercard, VISA, VISA Delta and VISA Electron cards.
All payments made using VISA Debit/Delta, VISA Electron, Maestro or Debit Mastercard debit cards do not incur a fee.
Payments made using credit cards such as American Express, Visa Credit or Mastercard are subject to a fee of 2% of the amount being charged to your credit.
How to settle your account prior to your holiday
When you book your holiday with us, you will be required to pay our standard deposit of £130 per person for Europe or £179 per person for the USA and Canada.
In addition where we use EasyJet (EZY), FlyBe (BE), Air Transat (TS) or Jet2 (LS) we will need to take the cost of the flight as an addition to the standard deposit above. The deposit amount charged will vary depending on departure date, route and date of booking and reflects the non-refundable nature of the flight cost for these airlines. You will be advised of the applicable deposit amount prior to confirming the holiday.
Some airlines that require instance ticketing will require a higher deposit than mentioned above. You will be advised of this throughout the booking process.
If you book your holiday within twelve weeks of departure, you'll need to pay the full amount at the time of booking.
Within two days of booking, we'll send you a confirmation invoice via email. This will let you know the remaining balance of your holiday. You will need to pay this at least twelve weeks before your holiday when we will send you a last invoice. If you don't, your booking can be cancelled and you could be charged the amount as stated in your last invoice.
Paying your balance online
If you booked with us via our website, with our Sales Centre or with a member of the Crystal team at one of the UK indoor snow centres, you can make your holiday payments online. You'll need your booking reference details to hand.
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