How to settle your customers account prior to their holiday
When your customers book a holiday with us, you will be required to take from them our standard deposit of £130 per person for Europe or £179 per person for the USA and Canada.
In addition where we use EasyJet (EZY), FlyBe (BE), Air Transat (TS) or Jet2 (LS) we will need to take the cost of the flight as an addition to the standard deposit above. The deposit amount charged will vary depending on departure date, route and date of booking and reflects the non-refundable nature of the flight cost for these airlines. You will be advised of the applicable deposit amount prior to confirming the holiday on the website.
Some airlines that require instance ticketing will require a higher deposit than mentioned above. This will be confirmed throughout the booking process.
If you book your customers holiday within ten weeks of departure, you will need to take the full payment from them at the time of booking.
If we do not receive the full balance on the confirmed due date, the booking can be cancelled and your customers could be charged the amount as stated in their last invoice.
Please contact us if you are concerned about taking payment for your customer’s holiday. If you require a cancellation for your customer’s holiday, they will save money if you contact us at the earliest opportunity.