In-resort service

Always on hand to make your holiday the best it can be

When you arrive at your destination airport, you will be met by one of our team of Crystal reps. Crystal reps are the experts in your resort - make the most of their knowledge of your chosen resort and ski area. We have at least one rep in most of our resorts, who are enthusiastically supported by our overseas management team. For some resorts where this isn't possible we'll provide the help of a nearby rep.

Our team of reps are carefully selected to ensure your holiday runs smoothly from start to finish. They'll be on hand to give you help and advice about the local area and any ski services we can offer, like equipment hire, tuition and lift passes or social skiing.

If during your holiday you require the assistance of your Crystal in-resort rep, you can call them 24/7 on the contact number they provide, or contact them on Twitter.

For details of your rep and everything you need to know about your resort, including how to collect ski equipment and lift passes, the latest snow reports and weather forecasts, piste maps, advice for families and beginners and much more, you can access your online info pack before you depart, and also while you are on holiday. Go to the info pack website.

Updates to your travel plans? We'll text you automatically

To help keep you informed of any updates regarding your travel arrangements, such as extended flight delays, we offer a free text messaging service. If you gave us your mobile phone number at the time of booking, then you'll be registered automatically. If you think you haven't provided your mobile number, please contact our After Sales team to get your number registered.

Please note: your mobile number is only used for service updates, not for marketing purposes.

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