Find answers online
Why not check our help pages with your most frequently asked questions to see if we've already got the answer covered for you.
New bookings
If you are ready to book your holiday with Crystal Ski then please contact our reservations team using the details below and they will be happy to help you find your perfect ski holiday.
For holidays to Europe
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 231 2256 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For holidays to North America, Japan and Russia
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 971 0579 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For groups of 10 or more
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday & Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 971 0365 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For weddings
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday & Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
By phone:
0871 230 8123 *
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Existing bookings
If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help. You can also check out our online help pages with lots of frequently asked questions already covered for you.
Paying your balance
To pay your balance online please login to our holiday payment webpage
To make payments online visit www.crystalski.co.uk/login. Simply login with your booking details and away you go.
For balance payments: 0844 415 1910*
If you're calling to make a payment, use this number to get straight through to our accounts team - please make sure you have your booking reference number and card details to hand.
Opening hours:
Monday - Friday: 9.00am-5.30pm
*Please note: Calls to 0844 numbers cost 5p per minute plus network extras.
For amendments
0871 231 3297 *
If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: aftersales@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For Customer Services
0871 231 4716 *
If you have recently returned from holiday and have a query or feedback you would like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pm
Email us: customerservices@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Crystal retail
Visit us for help planning your next Crystal holiday in one of the UK indoor snow centres. Find out more about our indoor snow centres online.
For the Crystal shop, The Chill Factore, Manchester
Chill Factore
Trafford Quays Leisure Village
Trafford Way
Manchester
M41 7JA
0161 749 7274
Opening hours:
Monday - Friday: 9.00am-8.00pm
Saturday: 9.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Castleford
SNO!zone Castleford
Colorado Way
Glasshoughton
Castleford
WF10 4TA
01977 88 3726
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, Snow Factor, Glasgow
Snow Factor Scotland
Xscape Braehead
Kings Inch Road
Braehead
Renfrew
PA4 8XQ
0141 305 3367
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Milton Keynes
SNO!zone Milton Keynes
Xscape Milton Keynes
602 Marlborough Gate
Central Milton Keynes
MK9 3XS
01908 850 365
Opening hours:
Monday - Friday: 11.00am-7.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, The Snow Centre, Hemel Hempstead
The Snow Centre
Saint Albans Hill
Hemel Hempstead
Hertfordshire
HP3 9NH
01442 258 869
Opening hours:
Monday - Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, Snow+Rock, Covent Garden
Snow + Rock
4 Mercer Street
Covent Garden
London
WC2H 9QA
0203 282 1309
Opening hours:
Mon-Fri - 11am-7pm
Sat 10am-6pm
Sun 11.30-5.30
For the Crystal desk, Snow+Rock, Romford
Snow + Rock
Unit 1
Davidson Way
Rom Valley Way
Romford
RM7 0AZ
01708 287 178
The Crystal Desk at Romford Snow+Rock is now closed for the summer and will be open again from September.
Press enquiries
If you are a member of the media you can contact us using these details. Please note this is for press only. For any customer enquiries, please refer to the sections above.
For press enquiries
Marion Telsnig (020 8939 5027)
Company address:
Crystal Ski is a trading name of TUI UK Ltd.
DST House
St Mark's Hill
Surbiton
Surrey
KT6 4BH
Our registered address:
TUI Travel House
Crawley Business Quarter
Fleming Way
Crawley
West Sussex
RH10 9QL
Registered company number: 2830117