Contact us

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Why not check our help pages with your most frequently asked questions to see if we've already got the answer covered for you.

If you have a question, idea or praise that you would like to share.

New bookings

If you are ready to book your holiday with Crystal Ski then please contact our reservations team using the details below and they will be happy to help you find your perfect ski holiday.

For Reservations

Opening hours:

Monday - Thursday: 9.00am-8.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm

By phone:

0871 231 2256 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

By email:

Use our contact form to get in touch and make a new booking with us.

Leave us a message

For twin centre and city break holidays to North America

Opening hours:

Monday - Friday 9.00am-5.00pm

By phone:

0871 231 2256 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

For Japan and Russia

Opening hours:

Monday - Friday 9.00am-5.00pm

By phone:

0871 231 2256 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

For groups of 10 or more

Opening hours:

Monday - Thursday: 9.00am-7.00pm
Friday & Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm

By phone:

0871 971 0365 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

By email:

Use our contact form to get in touch with us.

Leave us a message

Existing bookings

If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help.

Before you travel

Opening hours:

Monday - Thursday: 9.00am-8.00pm
Friday: 9.00am-7.00pm
Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm

By phone:

0871 231 3297 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

After you travel

Opening hours:

Monday: 9.00am-5.30pm
Tuesday: 9.00am-5.30pm
Wednesday: 9.00am-5.30pm
Thursday: 9.00am-5.30pm
Friday: 9.00am-5.30pm

By phone:

0871 231 4716 *

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

By email:

Use our contact form to get in touch with us.

Leave us a message

Crystal retail

Visit us for help planning your next Crystal holiday in one of the UK indoor snow centres. Find out more about our indoor snow centres online.

For the Crystal shop, The Chill Factore, Manchester

Chill Factore
Trafford Quays Leisure Village
Trafford Way
Manchester
M41 7JA

0161 749 7274

Opening hours:
Monday - Friday: 9.00am-8.00pm
Saturday: 9.00am-6.00pm
Sunday: 11.00am-5.00pm

Email:

For the Crystal desk, Snozone, Castleford

Snozone Castleford
Colorado Way
Glasshoughton
Castleford
WF10 4TA

01977 88 3726

Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm

Email:

For the Crystal desk, Snow Factor, Glasgow

Snow Factor Scotland
Xscape Braehead
Kings Inch Road
Braehead
Renfrew
PA4 8XQ

0141 305 3367

Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm

Email:

For the Crystal desk, Snozone, Milton Keynes

Snozone Milton Keynes
Xscape Milton Keynes
602 Marlborough Gate
Central Milton Keynes
MK9 3XS

01908 850 365

Opening hours:
Monday - Friday: 11.00am-7.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm

Email:

For the Crystal desk, The Snow Centre, Hemel Hempstead

The Snow Centre
Saint Albans Hill
Hemel Hempstead
Hertfordshire
HP3 9NH

01442 258 869

Opening hours:
Monday - Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm

Email:

Press enquiries

If you are a member of the media you can contact us using these details. Please note this is for press only. For any customer enquiries, please refer to the sections above.

For press enquiries

Marion Telsnig (020 8939 5027)

Email:

Company address:

Crystal Ski is a trading name of TUI UK Ltd.

DST House
St Mark's Hill
Surbiton
Surrey
KT6 4BH

Our registered address:

TUI Travel House
Crawley Business Quarter
Fleming Way
Crawley
West Sussex
RH10 9QL

Registered company number: 2830117

Ski holiday enquiry form

Enquiry form for new bookings

About you

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Contact us

Please let us know the following and we'll get back to you.

If you've already booked or have returned from your holiday please let us know your holiday booking reference.

If you haven't travelled or don't have a reference please let us know your departure date and the country, if applicable.

Thanks for getting in touch. Once you've submitted this form you'll receive an acknowledgement email from us. We'll then be back in touch as soon as we've had chance to properly review your comments.

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