Find answers online
Why not check our help pages with your most frequently asked questions to see if we've already got the answer covered for you.
New bookings
If you are ready to book your holiday with Crystal Ski then please contact our reservations team using the details below and they will be happy to help you find your perfect ski holiday.
For holidays to Europe
0871 231 2256 *
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: reservations@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For holidays to North America, Japan and Russia
0871 971 0579 *
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: reservations@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For groups of 10 or more
0871 971 0365*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: groups@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For weddings
0871 230 8123*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: weddings@crystalholidays.co.uk
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Existing bookings
If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help. You can also check out our online help pages with lots of frequently asked questions already covered for you.
Paying your balance
To pay your balance online please visit: my.crystalholidays.co.uk
To make payments online visit my.crystalholidays.co.uk . Simply register with the email you used to book and away you go.
For balance payments: 0844 415 1910*
If you're calling to make a payment, use this number to get straight through to our accounts team - please make sure you have your booking reference number and card details to hand.
Opening hours:
Monday - Friday: 9.00am-5.30pm
*Please note: Calls to 0844 numbers cost 5p per minute plus network extras.
For amendments
0871 231 3297 *
If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email us: aftersales@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For Customer Services
0871 231 4716 *
If you have recently returned from holiday and have a query or feedback you would like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pm
Email us: customerservices@crystalholidays.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
Indoor snow centres
Visit us for help planning your next Crystal holiday in one of the UK indoor snow centres. Find out more about our indoor snow centres online.
For the Crystal shop, The Chill Factore, Manchester
0161 749 7274
Opening hours:
Monday, Thursday & Friday: 10.00am-8.00pm
Tuesday & Wednesday: 10.00am-7.00pm
Saturday: 9.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Castleford
01977 88 3726
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, Snow Factor, Glasgow
0141 305 3367
Opening hours:
Monday - Friday: 10.00am-8.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, SNO!zone, Milton Keynes
01908 850 365
Opening hours:
Monday - Friday: 11.00am-7.00pm
Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
For the Crystal desk, The Snow Centre, Hemel Hempstead
01442 258 869
Opening hours:
Monday - Saturday: 10.00am-6.00pm
Sunday: 11.00am-5.00pm
Press Enquiries
Tel: Marion Telsnig (020 8939 5027)
Company address:
Crystal Ski is a trading name of TUI UK Ltd.
DST House
St Mark's Hill
Surbiton
Surrey
KT6 4BH
Our registered address:
TUI Travel House
Crawley Business Quarter
Fleming Way
Crawley
West Sussex
RH10 9QL
Registered company number: 2830117