Overseas Service

Fantastic in-resort service from Crystal Ski Holidays

At Crystal we go the extra mile to make sure you have the best ski holiday from start to finish. We are the ski holiday experts, which is why our customers keep coming back year after year.

Our team of reps work hard to make sure your holiday is everything you expect and more - which is why throughout last season 92% of our customers rated our Rep Service as good or excellent.

Here's what you get when you book with Crystal:

24/7 Crystal Reps

With over 30 years' expertise the Crystal in-resort team has more local knowledge than you can shake a ski pole at. Whether your rep is based in your resort, just a call away or in a resort close by, you'll have expert, 24/7 service - if you have any problems then there's always someone on hand to help out with any situation. Look out for the rep symbols to see which rep service you'll have.

  • In-resort rep

    Once we've met you at the airport we'll get you sorted with your lift passes, lessons and equipment so you can get on the slopes as soon as possible. In-resort reps are on hand to let you know all the best resort and ski area tips, activities and après events. You'll also find the same great tips in your info pack too.

    Fastpass - free lift pass delivery service

    If you pre-book a lift pass with us, we'll deliver it to your door so that you don't have to waste precious ski-time queuing. It's available in all our resorts which have the in-resort rep service.

  • Local area rep

    We'll give you a call to say hi once you've settled in to your accommodation. We'll get you sorted with your lift passes, lessons and equipment so you can settle in and get on the slopes as soon as possible. You can also find our phone number, lots of tips, activities and après events in your info pack. We've got loads of insider tips for your ski resort. Just call 24/7.

  • A call away rep

    If you need any help we're just a call away 24/7. You'll find our number alongside our local knowledge in your info pack.

Info pack

To make sure you're clued up on your ski destination we provide an online info pack before your holiday with everything from rep contact details, top tips to improve your skiing,  snow reports and maps. We’ve thought of everything to make your ski holiday run smoothly. You can even look at it on your smart phone, giving you all the info on the go. Visit crystalski.co.uk/infopack

What's in your info pack?

Here's what you can expect to find in your info pack:

  • Contact details for our resort teams so you can benefit from their extensive local expertise.
  • Chance to get in touch with other skiers online.
  • Downloadable resort and piste maps.
  • Snow reports and in-resort web cams.
  • Childcare registration forms and some fun puzzles for your kids.
  • Advice for skiers and boarders of all levels.
  • Budget tips to ensure you have a great value holiday.

Social skiing with Crystal

Now available in many of our resorts, social skiing is a great opportunity to spend time with other keen skiers and boarders. You'll be let in on all the mountain secrets - great places to ski, how to avoid lift queues, where the brilliant sun spots are and where the best places to eat are.

Find out more about social skiing here.

Fastpass - Free lift pass delivery

In ski destinations which have our ‘in-resort’ rep service if you buy your lift pass through us then we will deliver it to you when you arrive in resort free of charge. It’s as simple as that and saves that first morning queue for tickets.

Free text message service

When booking give us your mobile number and we will send you a 24/7 rep contact number in your destination for you to use for whatever you need on your holiday. This free service could come in handy and won't cost you a penny. Also please be assured that we will not use your mobile number for any other purpose than enhancing your holiday experience and keeping you up to date.

Connect with us online

Don't forget that there's loads of ways to connect with us online too, we’ll keep you updated with what’s happening in your resort, answer questions on our holidays, do resort guides, run competitions and much more.

Find all the latest news, resort guides, snowsport advice and offers. ski-buzz.co.uk

Like our Facebook page to get the best videos, up to date resort info, competitions and chat about ski. facebook.com/crystalski

Our in-resort teams are tweeting throughout the season with the latest info on snow conditions and events. twitter.com/crystalski

If you can’t find what you need in your info pack, log on to our help forum where our team can answer your holiday or resort questions. help.crystalski.co.uk/crystalski
Plus you can find loads of FAQs at crystalski.co.uk/help

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