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Overseas service

Much more than just a ride to resort

A Crystal ski holiday doesn't just mean travel, accommodation and extras are taken care of for you – it means you can look forward to a warm reception throughout your holiday.

Our overseas teams are also available to help with all aspects of your holiday, whenever you need. Book your holiday with us and you'll get:

24/7 access to Crystal reps

Having dedicated over 30 years to helping people have a great time on their ski holiday, it's no surprise that our in-resort team has stacks of local knowledge high as the mountain itself. It's just as well then that you can call on them 24/7 – there's always a rep available in your resort, in your local area or just a call away.

  • In-resort rep

    We'll meet you at the airport, as well as get you sorted with your lift passes, lessons and equipment so you can start cruising runs as soon as possible. Our reps in resort will be happy to let you in on all the best resort and ski area tips, activities and après events. You'll also find the same great tips in your info pack.

    Fastpass - free lift pass delivery service

    If you add lift passes to your holiday booking with us, we'll make sure you get them before first lifts. This service is available in resorts with an in-resort rep.

  • Local area rep

    We'll call to say hi once you've settled into your accommodation. We'll also get you sorted with your lift passes, lessons and equipment so you can get on the slopes as soon as possible. You can find our phone number, as well as lots of tips, activities and après events in your info pack.

  • A call-away rep

    If you need any help, we're just a call away, 24/7. You'll find our number in your info pack.

Info pack

To help you get clued up on your ski destination, we give you access to an online info pack before your holiday. It has everything, including rep contact details, top tips, skiing pointers and maps. You can even look at it on your smart phone. Visit crystalski.co.uk/your-account.

What's in your info pack?

  • Contact details for our resort teams so you have their extensive local expertise on hand.
  • Resort tips and downloadable piste maps.
  • Childcare registration forms.
  • Advice for skiers and boarders of all levels.

Crystal Ski Explorer app

Own the mountain with the Crystal Ski Explorer app. As well as great features such as piste and resort maps, recommended routes from our team in resort and tracking your average speed and distance, you can now access all your booking information if you've booked directly through Crystal. From your flight tickets to accommodation information and pre-booked extras, you'll have everything you need in the palm of your hand, and not in the bottom of your bag.

Find out more about the Crystal Ski Explorer app.

Download the Crystal Ski Exporer app Download the Android Crystal Ski Explorer app

Free text message service

If you think having a contact number for 24/7 rep support might be useful, just give us your mobile number when you book. It's a free service that could come in handy. You can also rest assured that we'll use your mobile number only for keeping you up to date and making your holiday as pleasant as possible.

Connect with us online

Don't forget there are loads of ways to connect with us online. We'll keep you up to date about happenings in resort, answer questions, provide resort guides, run competitions and much more.

  • Find all the latest news, resort guides, snowsport advice and offers. ski-buzz.co.uk

  • Like our Facebook page for the best videos, up-to-date resort info, competitions and to chat about skiing. facebook.com/crystalski

  • Our in-resort teams are tweeting throughout the season with the latest info on snow conditions and events. twitter.com/crystalski