Overseas Service

At Crystal we go the extra mile to make sure you have the best ski holiday from start to finish. We are the ski holiday experts, which is why our customers keep coming back year after year.

Our team of reps work hard to make sure your holiday is everything you expect and more - which is why throughout last season 93% of our customers rated our Rep Service as good or excellent.

Let us tell you what you can expect when you ski with us...

To make sure you're clued up on your ski destination we will email your information pack before you travel. This can even be viewed on your web-enabled mobile phone, giving you all the information on the go.

Your information pack is designed to give you all the information you need before and during your ski holiday. From rep contact details to top tips for improving your skiing or boarding - we have thought of everything to make your ski holiday run smoothly.

Here's what you can expect to find in your I-pack:

• Contact details for our resort teams so you can benefit from their extensive local expertise
• Chance to get in touch with other skiers online
• Downloadable resort and piste maps
• Snow reports and in-resort web cams
• Childcare registration forms and some fun puzzles for your kids
• Advice for skiers and boarders of all levels
• Budget tips to ensure you have a great value for money holiday

Why not enjoy a day discovering the mountain with one of our excellent ski escorts? Now available in 72 of our resorts, our FREE ski escort service is a great opportunity to spend time with other keen skiers and discover a ski area that may be new to you and your party.

Find out more about the ski escort service here.

We like to make sure your holiday runs as smoothly as possible. If you buy your lift pass from us then we will deliver it to you when you arrive in resort free of charge. Enjoy a hassle free holiday with Crystal Ski.

When booking give us your mobile number and we will send you a 24/7 rep contact number in your destination for you to use for whatever you need on your holiday. This FREE service could come in handy and won't cost you a penny. Also please be assured that we will not use your mobile number for any other purpose than enhancing your holiday experience and keeping you up to date.

Our in-resort team make a huge difference to our customers' holiday experience. It's a comforting thought to know that if you have any problems then there's always someone on hand to help out with any situation. And of course you can just get in touch with them for a bit of local advice or ideas to get the best out of your holiday.

There's also the option to ask questions in the lead-up to your holiday via our Get Satisfaction page - fire off any queries you have about the resort you're visiting and one of our local experts will get back to you with whatever it is you need to know. Or why not follow the local resorts on Twitter for the latest news, and during the season any @mentions will get a local response.

With a host of services on offer it is easy to see why last season our customers gave an average of 85% for their overall holiday rating and 81% said our in-resort service adds value to your holiday.